Refund policy
Return & Refund Policy
At Proficient Profitz, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns within 14 days of delivery. To be eligible for a return, items must:
- Be unworn, unused, and in their original condition
- Have all original tags attached
- Be free from stains, odors, damage, or alterations
- Be returned in the original packaging when possible
Non-Returnable Items
The following items cannot be returned:
- Sale or clearance items
- Gift cards
- Items marked as final sale
Refunds
Once your return is received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be issued to your original payment method within 5-10 business days. Processing times may vary depending on your bank or payment provider.
Exchanges
We only replace items if they are defective, damaged, or if you received the wrong item. Please contact us within 7 days of delivery for exchange requests.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery and include photos of the issue so we can resolve it promptly.
Contact Us
For return, refund, or exchange requests, please contact us at:
Email:support@proficientprofitz.com
Please include your order number and a description of the issue in your message.